General information and care instructions
All of my pieces are carefully handmade in my studio in Sheffield. Due to the nature of the process, glaze finish, colour and size may vary slightly from images and descriptions, although I will always try to match them as accurately as possible. My colour palette is subtle, and can be difficult to capture in a photograph.
Each piece is stamped with my maker's mark and the base of the pot is sanded smooth. Please protect delicate surfaces from heat, moisture and scratches.
I wash my own pots in the dishwasher, and use for short periods in the microwave, but I do not offer these as guarantees, and possible long-term effects are not known.
I do not recommend baking in my pots.
All of my pieces are carefully handmade in my studio in Sheffield. Due to the nature of the process, glaze finish, colour and size may vary slightly from images and descriptions, although I will always try to match them as accurately as possible. My colour palette is subtle, and can be difficult to capture in a photograph.
Each piece is stamped with my maker's mark and the base of the pot is sanded smooth. Please protect delicate surfaces from heat, moisture and scratches.
I wash my own pots in the dishwasher, and use for short periods in the microwave, but I do not offer these as guarantees, and possible long-term effects are not known.
I do not recommend baking in my pots.
Payment
Online payments can be made with all major debit or credit cards and are processed through Stripe (you can view their privacy policy here).
Payments will show as Alison Wren Ceramics on your statement. If alternative payment methods are arranged independently, these may show as SGD Ltd. (see below).
Online payments can be made with all major debit or credit cards and are processed through Stripe (you can view their privacy policy here).
Payments will show as Alison Wren Ceramics on your statement. If alternative payment methods are arranged independently, these may show as SGD Ltd. (see below).
Shipping
Shipping is currently within the UK only, by Royal Mail Second Class, Parcelforce 48 or by courier. Shipping charges will be calculated at checkout, after you have entered your address, but before final payment. Shipping is by weight, not per item, and is £4.95 or £9.95 (up to 10kg). (Shipping on orders over 10kg will be more.)
Your order will be shipped within 5 working days from receipt (although probably sooner), unless otherwise informed. Please let me know if you need anything quickly, and I'll see what I can do to help.
I cannot be held responsible for delivery delays or errors beyond my control. Please ensure your delivery details are complete and correct.
If you wish to collect from Sheffield, please let me know before ordering and I will do my best to reserve the item(s).
Shipping ceramics is time consuming and costly, but be assured that I am keeping charges as low as possible. I use recycled, re-used and/or recyclable packaging where I can.
Shipping is currently within the UK only, by Royal Mail Second Class, Parcelforce 48 or by courier. Shipping charges will be calculated at checkout, after you have entered your address, but before final payment. Shipping is by weight, not per item, and is £4.95 or £9.95 (up to 10kg). (Shipping on orders over 10kg will be more.)
Your order will be shipped within 5 working days from receipt (although probably sooner), unless otherwise informed. Please let me know if you need anything quickly, and I'll see what I can do to help.
I cannot be held responsible for delivery delays or errors beyond my control. Please ensure your delivery details are complete and correct.
If you wish to collect from Sheffield, please let me know before ordering and I will do my best to reserve the item(s).
Shipping ceramics is time consuming and costly, but be assured that I am keeping charges as low as possible. I use recycled, re-used and/or recyclable packaging where I can.
Returns
I hope that you will love what you choose, but if you do want to return anything, please let me know within seven days of receipt. Postage is non-refundable, and return postage will be at your own expense. Responsibility for the item is yours until it is received by me. Please re-pack in the manner in which it was sent to you and ask for proof of posting. A refund will be processed upon receipt of your returned item(s).
If you change your mind BEFORE you receive your order, please let me know - I may not have posted it!
If you receive damaged items, please get in touch as soon as possible.
Enquiries can be made via my contact page or to aliwrenceramics@gmail.com or through social media.
I hope that you will love what you choose, but if you do want to return anything, please let me know within seven days of receipt. Postage is non-refundable, and return postage will be at your own expense. Responsibility for the item is yours until it is received by me. Please re-pack in the manner in which it was sent to you and ask for proof of posting. A refund will be processed upon receipt of your returned item(s).
If you change your mind BEFORE you receive your order, please let me know - I may not have posted it!
If you receive damaged items, please get in touch as soon as possible.
Enquiries can be made via my contact page or to aliwrenceramics@gmail.com or through social media.
Privacy
I value your privacy as much as my own. Alison Wren Ceramics will not share your personal information.
If an email address or contact number is supplied at checkout, I may share either with the delivery provider for purposes of delivery only, unless you request otherwise.
I value your privacy as much as my own. Alison Wren Ceramics will not share your personal information.
If an email address or contact number is supplied at checkout, I may share either with the delivery provider for purposes of delivery only, unless you request otherwise.
Alison Wren Ceramics is operated by myself, but trades as part of a husband and wife two-person-small-company, SGD Ltd. For this reason, we are VAT registered. VAT is included in all prices, and will be shown on your invoice.